Service Policies as they pertain to the SHS International Terms and Conditions
If you are not satisfied with your product for any reason, please contact SHS within 10 days of receiving the product for a Return Authorization Number.
All merchandise sent back to SHS International MUST have a Return Authorization Number. If an item is received at SHS without a Return Authorization Number, it will be refused and sent back to the shipper.
SHS International expects its dealers to inspect shipments for accuracy as well as quality within 10 days of receiving a shipment. This policy is in place to protect SHS International as well as our network of dealers.
Initial 10 Day Inspection Period
Should you receive defective merchandise, SHS International will issue a Return Authorization number and a UPS Call Tag will be emailed for the item. The item can then be given to a UPS driver or dropped off at a UPS store. SHS International cannot schedule a pickup for the store. Once the item is received by SHS, it will be inspected, repaired or replaced and sent back to you at no charge.
SHS International will not issue a UPS call tag after the product has been sold to the end user, even within the 10 Day Inspection Period.
In the unlikely event that you receive a product that you are unsatisfied with, you may return it for a full credit in the amount of the original price of the product within the 10 Day Inspection Period. Transportation costs for non-defective merchandise is the responsibility of the purchaser. Full credit cannot be issued if a product is returned incomplete or damaged. All returns must be in original packaging with all accessory items.
All credits issued will be in-house and are be applicable to the customer’s next order or to an outstanding balance.
SHS International does NOT send call tags after the Initial 10 Day Inspection Period.
After re-checking all compartments for shorted items please contact SHS International. SHS will verify inventory levels against the claim. Freight for re-shipped items that were shorted from an order will be pro-rated to reflect original shipping charges. All claims for shortages must be made within the Initial 10 Day Inspection Period after receipt of merchandise.
After Initial Inspection Period
Any merchandise returned after the Initial 10 Day Inspection Period will be considered warranty returns and will be repaired or replaced only. Items are only eligible for warranty returns during the duration of their warranty period. Transportation costs for warranty claim merchandise are the responsibility of the purchaser. The item(s) will be inspected, repaired or replaced and returned to the dealer at the cost of SHS International. Any items returned for credit after the Initial 10 Day Inspection Period will be subject to a 20% restocking fee. If an item has been discontinued and cannot be repaired, full credit may be issued.
WHAT IS COVERED BY THE WARRANTY? (LINK TO WARRANTY GUIDELINES) CLICK HERE!
Any merchandise arriving in damaged condition is the responsibility of the carrier. Merchandise can be damaged in transit even if no outward damage of the carton is evident. If any damage is discovered during inspection of a shipment notify SHS immediately. SHS International will contact the carrier and they will return to inspect the damage. ALL ORIGINAL PACKING MATERIALS MUST BE PRESENT AT THE TIME OF INSPECTION.
If original packaging materials are not available for inspection, SHS cannot be responsible for replacement of the products.
Once the damage is inspected SHS will coordinate with the carrier to get the claim resolved and the merchandise replaced promptly. SHS International is not responsible for damaged merchandise that cannot be claimed through UPS
Returned Check and Overdue Invoice Policy
All returned checks will be subject to a $30.00 charge plus a 1.75% per month interest charge until paid. All overdue invoices will be subject to a 1.75% per month interest charge until paid. Customers with chronic returned checks or overdue invoices will be removed from their current payment terms and converted to Credit Card only status.
All refused shipments will be subject to a $20.00 charge plus freight. Any refusal will result in removal from current payment terms and converted to Credit Card only status. Any charges resulting from refused shipments are required to be fulfilled before shipment of any future orders will be released.